Our full-service QDDP support provides ongoing oversight of person-centered services, documentation, service authorizations, and regulatory requirements for Virginia developmental disability providers. We work collaboratively with provider leadership and direct support teams to help ensure services remain person-centered, accurately documented, and aligned with applicable DBHDS and DMAS requirements.

QDDP services may include:

• Intake and initial documentation review

• Person-Centered Reviews

• Annual ISP development and review

• ISP Part V development and ongoing oversight

• Monthly documentation audits

• Service authorization monitoring

• WaMs submission and status monitoring

• Review of identified risks, potential risks and routine supports

• Provider consultation and ongoing technical assistance

• Virtual meetings and coordination with provider teams
  

Bird’s Eye View providers compliance support to help Virginia developmental disability providers identify documentation concerns, strengthen internal practices, and maitain alignment with applicable DBHDS and DMAS requirements. Compliance services may be provided as ongoing support or targeted assistance based on the provider’s needs.

• Documentation and record audits

•  Review of service documentation for regulatory alignment

• Identification of documentation deficiencies and compliance concerns

• Corrective action support and follow-up

• Preparation support for licensing and compliance reviews

• Review of provider systems and internal documentation practices

• Regulatory guidance and technical assistance

• Staff guidance related to documentation expectations

Bird’s Eye View providers policy and procedure development and revision services for Virginia developmental disability providers. We work with new and established providers to develop clear, practical policies that reflect organizational practices and align with applicable DBHDS licensing requirements and regulatory expectations.

Policy and procedure services may include:

• Development of policies and procedures for new providers

• Review and revision of existing policies

• Updates in response to regulatory or operational changes

• Alignment of written policies with actual provider practices

• Development of supporting forms, tools, and documentation processes

• Identification of gaps or inconsistencies within existing policies

• Technical assistance with policy implementation and staff understanding

Bird’s Eye View provides designated risk management support to help Virginia developmental disability providers develop and maintain systems for identifying, monitoring, analyzing and responding to organizational risk. Our approach focuses on proactive risk identification, regulatory compliance, and meaningful follow-up when concerns or trends are identified.

Risk management services may include:

• Development, review and maintenance of the provider’s Risk Management Plan

• Quarterly and annual risk management reviews and assessments

• Review and analysis of incidents, trends and identified areas of risk

• Support with CHRIS-related risk management processes and follow-up

• Root cause analysis support

• Corrective action planning and follow-up

• Identification of patterns and opportunities for risk reduction

• Ongoing consultation regarding organizational risk management practices